COVID-19 Rent & Mortgage Relief

During these uncertain and challenging times many people are struggling to cover their basic, but most important expenses; rent and mortgage. This page is meant to be a resource and help you find the answers you are looking for.

Here you will find a list of the banks location in our region. The information has been compiled through various sources, including the American Banking Association website. Please follow the link to each program/bank for the most up-to-date information.

If you need further assistance paying your rent, mortgage, utilities and other necessities there are networks to support people in this time of crisis and the best way to find them is through United Way’s 2-1-1, a free 24 hour, 7 day a week, year-round service that connects area residents to critical health and social service resources.

There are multiple ways to access this resource:
By phone – Dial 211
By Email – [email protected]
By Online Chat at – https://211.gs-humanservices.org/
By Text – Text zip code to 898-211


Federal Housing Finance Agency

Borrowers whose mortgages are owned by Fannie Mae or Freddie Mac to delay payments. This forbearance program allows for a mortgage payment to be suspended for up to 12 months due to hardship caused by the coronavirus.

Federal housing officials have also announced a nationwide eviction and foreclosure moratorium for borrowers of Fannie or Freddie mortgages, or borrowers whose loans are backed by the Federal Housing Administration — so-called F.H.A. loans. This includes foreclosures that are already in progress.

To find out if Fannie or Freddie own your mortgage, you can search your address on this federal government site.

Federal regulators have told landlords whose own mortgages are owned by Fannie or Freddie that they too can use forbearance, just as long as they do not evict tenants after they pause their mortgage payments. The challenge for renters is figuring out whether their landlord has such a mortgage.


Bank Of America

  • Committed $100 million to support local communities in need as the world faces unprecedented challenges from the coronavirus. The funds will help increase medical response capacity, address food insecurity, increase access to learning as a result of school closures, and provide support to the world’s most vulnerable populations.
  •  Working to identify and assist affected clients and provide the right support to address their unique personal needs. Offering assistance to qualifying consumer and small business clients facing hardships, including deferred payments and forbearance with certain fees.

Bank of Tampa

  • For any clients who may have financial concerns during this time, we want to be of assistance. If we have not already been in touch with you directly, please reach out to your relationship manager or our Client Service Center at (813) 872-1200. We are available for you by appointment at any of our offices.
  • We are monitoring new federal programs, and we look forward to working with your individual family or business as these programs become available.
  • Credit Card Accounts: For statements received from April 1, 2020 to May 31, 2020, The Bank of Tampa is offering Skip-A-Pay, which allows accounts in good standing to skip the minimum payment due during that time. No action is required to enroll. However, it is important to understand that financial charges will continue to accrue.
  • Penalty-Free CD (Certificate of Deposit) withdrawal, allowing clients to make one withdrawal without penalty between now and May 31, 2020.

BBVA Compass

  • If you have been impacted by the Coronavirus and need a real estate loan, installment loan, credit card, Small Business / SBA loan payment deferral or extension, click here to fill out a payment relief form.
  • Waived and refunded ATM fees charged by other banks / ATM networks to use their ATMs. Available upon request.
  • Penalty free CD withdrawals, for CDs opened prior to March 1. Available upon request.
  • Consumers and small businesses may request refunds of overdraft fees.

BB&T/Suntrust/Truist

Actively support the cash flow needs for our retail and business clients who are affected by the COVID-19 pandemic through a number of lending programs. Our branch bankers, relationship managers and contact center teammates are committed to working with you to reduce financial stress during this challenging and uncertain time.

  • Heritage BB&T clients, please contact 800-226-5228
  • Heritage SunTrust clients, please contact 877-820-2103

BMO Financial

Providing personalized relief program to customers who have been financially impacted by coronavirus, including fee reversals on deposit accounts, waiving penalties for early CD withdrawal, and payment forbearance and deferral options for personal and small business loans as well as credit cards.


Capital One

Offering a number of different concessions to help customers, contingent on the product they have, including minimum payment assistance, deferred loan assistance, and fee suppression. Strongly encourages customers to use Capital One’s digital tools and other resources for self-service banking and 24/7 account access to make payments, view transactions, check balances, find an ATM and more.


Centennial Bank

Need assistance with something?
Our team members are available to help you
Monday to Friday 7am – 7pm CT / 8am – 8pm ET
Saturday 8am – 2pm CT / 9am – 3pm ET.
888-372-9788


CenterState Bank

Loan Assistance and Payment Forbearance: We are reviewing our lending relationships and are actively reaching out to those existing customers most in need to understand their situation better. While we always want new customers, our first commitment is to our current relationships, and we are managing our resources accordingly. As we reach out, we are acutely aware of those businesses that have sustained a rapid reduction in cash flow. Therefore, we have re-opened our forbearance program for existing borrowers that may have difficulty making loan payments as a result of the disruption to their businesses due to COVID-19. Because our relationship managers are trusted financial advisors backed by local presidents, we can make quick decisions and deliver focused financial advice in cash flow management, marketing, communications, contingency planning, and strategy. If an existing customer needs additional assistance, we will work with you and available government programs to try to make that capital available as quickly as possible.


Chase

  • If you can continue making your mortgage payments, you should do so.
  • If you need help with your mortgage payment, you can call us at 1-800-848-9380 with questions or sign in to send us a secure message.
  • If you are in the military and have been activated to respond to a disaster, you may be eligible for additional benefits. Please call our military services hotline at 1-877-469-0110.

Citi Group

Will offer assistance to affected customers in the U.S. through a range of measures, including fee waivers for Citibank customers, hardship programs and additional small business support, such as extended banker availability. Individual and small business customers affected by COVID-19 may be eligible for the following assistance, effective Monday, March 9, 2020, for an initial 30 days.

  •  Retail Bank: Fee waivers on monthly service fees; waived penalties for early CD withdrawal.
  • Small Business: Fee waivers on monthly service fees and remote deposit capture; waived penalties for early CD withdrawal; bankers available after hours and on weekends for support.
  • Has “always on” assistance programs for eligible credit card customers, including credit line increases and collection forbearance programs.
  • Will provide $15 million to support COVID-19 related relief activities globally, including $5 million directed to the COVID-19 Solidarity Response Fund, $5 million directed to No Kid Hungry to support emergency Food Distribution Programs in the U.S., and $5 million directed to additional international, country-specific efforts in places that are severely impacted. In the coming weeks, the Citi Foundation will also be working to identify additional opportunities to support longer-term recovery efforts.

Fifth Third Bank

Committed 8.75 million to help address the effects of the COVID-19 pandemic, including $3.25 million for COVID-19 response needs in the regions served by Fifth Third Bank and $5.5 million in Strengthening our Communities Fund grants to support the long-term sustainability of the economy. This includes funding to support small businesses, affordable housing and homeownership, and economic development. Offering assistance program to customers experiencing hardship regarding a mortgage, home equity line or loan, auto loan or credit card balance; encourages such customers to call the bank’s dedicated help line. Examples include waivers on vehicle and consumer credit card payments for up to 90 days with no late fees, a 90-day payment forbearance with no late fees for mortgage and home equity loans, and a payment waiver program for up to 90 days with no late fees and a range of loan modification options for small business customers. Also instituted suspension on initiating any new foreclosures and repossession actions on vehicles for the next 60 days.

Harbor Community Bank

Questions about your Loan, please call toll free at (866) 734-2694 or locally at (772) 409-2360. Hours of operation are MF 8:30 am to 5:00 pm. Please leave a message after hours and your call will be returned the next business day..

Liberty Savings Bank

In an abundance of caution, we are making every effort to provide a safe, clean environment for our customers and Liberty staff. As a result, our lobby service will be by appointment and scheduled to allow for adequate social distancing and cleaning. Appointments can be made easily by calling your local branch. Lobby access will not be granted to those who have not set up a meeting before their arrival. All bank branches will remain open during regular business hours, and our full-service drive-through windows will also remain open. 99% of our services can be done over the phone, online, using the drive-through window or by using an ATM. Please take advantage of these services:
• ONLINE AND MOBILE BANKING allows you to manage your account in the comfort of your own home.
• Our ALLPOINT ATM NETWORK, gives you access to 55,000 ATMs Nationwide.
• DIRECT DEPOSIT, set this up and get access to immediate funds. (contact your provider)
• Opening an account (MAKE AN APPOINTMENT AT YOUR LOCAL BRANCH)
• Refinance or buy a home online (MAKE AN APPOINTMENT or APPLY ONLINE)
• Use your DEBIT CARD and/or credit card, which both come with endless benefits, to avoid interactions with cash

PNC

You may be able to postpone payments for up to 90 days with no late fees during the postponement period if you have one of the following products:
  • Auto Loan, Unsecured Installment Loan, Credit Card, Unsecured Line of Credit, Mortgage, Home Equity Loan or Home Equity Line of Credit.
  • For Student Loans, you may be able to postpone payments for up to 90 days with no late fees during the postponement period. We also have loan modification options available for those who qualify. Please go to www.aessuccess.org and once logged onto your account, select “having your payments postponed” to request assistance.
We have also temporarily suspended foreclosure proceedings and sales, repossession, and eviction activities.

Contact us by phone:

Credit Card 800-558-8472, 24 / 7

Mortgage 800-822-5626
Monday – Thursday: 8 a.m. – 9 p.m. ET
Friday: 8 a.m. – 5 p.m. ET

Saturday: 9 a.m. – 2 p.m. ET

Auto Loan, Unsecured Installment Loan, Unsecured Line of Credit, Home Equity Loan or Home Equity Line of Credit
888-762-2265
Monday – Friday: 7 a.m. – 10 p.m. ET
Saturday – Sunday: 8 a.m. – 5 p.m. ET

Regions Bank

  • Penalty-free CD withdrawal legal disclaimer
  • Waived fees for excessive withdrawals on all savings and money market accounts
  • Other deposit account fee waivers based on your needs
  • Loan and credit card payment relief, including no late fees
  • Consumer mortgage payment relief upon request for 90 days
  • Also not begin new efforts to repossess vehicles or start property foreclosures on consumer real estate loans for 30 days

Synovus

Providing personalized assistance to customers who have been financially impacted by coronavirus, including waiving non-sufficient funds (NSF) and monthly service charges, making loan payment relief available for 90 days upon request for consumer loan account customers, and payment deferment and loan relief on certain loans to business/commercial customers with approval of regional credit officer.


Valley National Bank

Providing relief to customers who have been financially impacted by coronavirus, including interest and principal payment deferrals, waived overdraft charges, waived penalties for early CD withdrawals for emergency needs, increased debit card and credit card limits, and increased cash available in ATM network for residential mortgage and consumer lending customers. For small business customers, offering Valley Business Credit Cards or increased lines of credit for impacted businesses, defering principal and interest payments for 90 days for qualified businesses, waiving line and overdraft fees and providing additional relief programs for commercial customers on an individual basis.


Wells Fargo

Advising customers who are experiencing financial difficulties to contact bank specialists for help regarding consumer lending, small business and deposit products. Providing assistance including fee waivers, payment deferrals, and other expanded assistance for credit card, auto, mortgage, small business and personal lending customers who contact the bank, and will continue to communicate with customers as the situation evolves.